The SamKnows Whitebox runs a series of network performance tests against a schedule that has been designed to gather as much data as possible without interrupting your use of your network or using a significant amount of your data allowance.
The SamKnows Whitebox runs tests against popular websites and network test nodes that are provided by CRC/SamKnows (Off-net).
The SamKnows Whitebox then sends the results to the secure SamKnows reporting servers, which then present the results back to you via Samknows Analytics, the SamKnows App, and the monthly personalised SamKnows Report Card. You'll know about problems with your Internet connection even before your ISP. You can also send the data to your ISP to help them quickly identify and fix any issues.
After signing up you will be sent an email to let you know if your application has been successful and let you know when you can expect to receive your whitebox. It's as easy as that.
The Whitebox plugs into the home network; you simply connect it to your existing home router/gateway and plug any fixed connections into the Whitebox. No specialist technical expertise is required.
You will be sent login details to enable you to access SamKnows Analytics — your comprehensive reporting data — and you can also download the SamKnows App for monitoring on the go.
Access your reports anytime via SamKnows Analytics or the SamKnows App. You will also be sent a monthly SamKnows Report Card which provides a top-line summary of performance metrics over that month.
The SamKnows Whitebox monitors your home network traffic levels to ensure that the tests only run when you are not using the internet. This is so that the results are accurate and the tests do not disturb you, both of which are very important!
The Whitebox does not collect any personal information or take any data on what you're actually doing online. We have strict policies about the data we collect: we will not collect any data without your permission and, what's more, you can check what data we do collect through the reporting system. We only measure network performance.